MoonGate Premium Finance provides superior customer service and part of our service to you is to keep you informed of the status of your policies. To do so we have implemented a Cancellation Avoidance Program as outlined below:
Welcome Letter (Notice of Acceptance)
Once the Premium Finance Agreement (PFA) is signed and activated, the insured is sent a Welcome Letter. This document provides clear information of your finance arrangement, including the interest rate, Premium and TCD Fee amounts, Down Payment, Amount Financed, Finance Charges, Total of Payments, Number of Payments, Monthly Payments, and the First Payment Due Data.
Past Due Warning via E-Mail (if payment is not received on the due date)
Five days after each installment is due, MoonGate Premium Finance will e-mail the insured a Past Due Warning via E-Mail. This is a courtesy notice to let the Insured know that the payment is overdue.
A. Notice of Intent to Cancel to the Insured (10 days after due date)
MoonGate Premium Finance will send a “Notice of Intent” to the insured via email when an account is past due.
Notice of Intent to Cancel Telephone Follow-Up (10 days after due date)
If, for some reason, the account falls past due, we want to make sure that we do everything possible to get the insured account caught up. On the tenth day past the installment date, MoonGate Premium Finance will call the insured. This is simply a “courtesy call” made because we want the insured to protect their coverage. Notice of Intent to Cancel Telephone Follow-Up is being done on a daily basis until the insured account is caught up or the account is being cancelled.
Notice of Intent to Cancel Follow-Up (20 days after due date)
MoonGate Premium Finance will send a “Notice of Intent” Follow-Up letter to the insured via email 20 days after the past due date.
Notice of Cancellation (30 days after due date)
Unfortunately, cancellations happen. Thirty days after the due date, MoonGate Premium Finance will send a cancellation notice to the insured via mail, and copies and all insurance/licensing entities involved on the insured policy/policies via email.
Request for Reinstatements
If an account is canceled and subsequently paid current, MoonGate Premium Finance has the option to request reinstatement of the policy/policies. As a rule, MPF will request reinstatement as soon as the account is current. There is no guarantee that the Insurer will accept a reinstatement. For information about MoonGate Premium Finance and its programs; for assistance in locating information on the web site; or to contact the MoonGate Premium Finance customer service. Call us at (441) 542-2200 Monday – Friday 9:00AM – 5:00PM.
Corporate Address – MoonGate Premium Finance
48 Church Street,
Hamilton HM12
Bermuda
P: (441) 542-2200
Email:
